How Invoca Works
1/7
Invoca uses an easy-to-deploy snippet of Javascript on your website to automatically replace the phone numbers on your website with dynamic phone numbers. This means that each user sees a unique phone number, which enables you to track the digital buying journey that leads to the call.
Tracking calls with Invoca
Watch this video to learn how it works
2/7
Invoca Signal AI gives you an unprecedented view into conversation data from high-intent consumers. Quickly gain new insights from tens of thousands of conversations and take action on them in real time to reduce average call handle times, improve CSAT scores, and drive more conversions and revenue.
Compared to conventional call analytics tools, Signal AI provides deeper insight into the unique conversations happening between your customers and agents — often uncovering conversation patterns and behaviors that you didn’t know existed — with consumer-level data that can be made actionable across platforms like CDPs, CRMs, and advertising platforms.
AI-powered conversation analytics
Watch this video to see how Signal AI works.
3/7
With Invoca you can improve the buying experience and reduce call handling costs by dynamically routing calls to the right agent every time. Invoca captures first-party buyer intent data throughout a consumer’s digital journey — things like Google search keywords, website clickstream data, and unique digital identifiers — and uses that to inform call routing in real time.
Intent-based call routing
Watch this video to see how it works.
4/7
You probably know how many calls you get per day, your call duration, and even the value of your typical sales call. But does that really help you understand your customers? Watch this video to learn how Invoca provides deeper insights into your customers’ buying behavior to accelerate your revenue and provide great experiences.
Understand customers at a deeper level
Watch this video to see how it works.
5/7
Contact Center Solutions
CRM
CDP
Virtually any platform
Contact Center Solutions
CRM
CDP
Virtually any platform
Contact Center Solutions
CRM
CDP
Virtually any platform
Using custom webhooks, data deliveries, or Invoca APIs
Contact Center Solutions
CRM
CDP
Virtually an platform
Check out our integration library here
By integrating Invoca with your contact center and marketing tech stack, you can also achieve a higher level of data and information that enables you to further improve agent performance and use conversation data to optimize marketing. This results in more efficient and effective telesales operations. Invoca integrates with:
Cloud-based, user-customizable IVRs
Interactive coaching tools
Automated call scoring & QA
Intent-based call routing
With Invoca, you don’t have to turn your phone system or contact center tech stack upside-down to reap the benefits of conversation intelligence. Without any integrations or replacing existing tech, you still get:
Invoca Integrates with Your Existing Tech Stack (Or Not!)
6/7
Telecom industry-recognized “excellent” call quality rating
Leading call fraud detection and protection technology
99.999% platform uptime
Invoca provides compliance without compromise. It keeps customer data secure, connects calls reliably, and is available when you need it.
Security, Compliance, and Uptime
Please check your email for a link to access the full Ultimate Guide to Conversation Intelligence.
Thank you!
Just fill out the form to take your contact center to the next level!
Get the full Ultimate Guide to Conversation Intelligence
7/7
Get the full Guide
Watch this video to learn how it works
Tracking calls with Invoca
Invoca uses an easy-to-deploy snippet of Javascript on your website to automatically replace the phone numbers on your website with dynamic phone numbers. This means that each user sees a unique phone number, which enables you to track the digital buying journey that leads to the call.
1 / 7
Watch this video to learn how Signal AI works
AI-powered conversation analytics
Invoca Signal AI gives you an unprecedented view into conversation data from high-intent consumers. Quickly gain new insights from tens of thousands of conversations and take action on them in real time to reduce average call handle times, improve CSAT scores, and drive more conversions and revenue.
Compared to conventional call analytics tools, Signal AI provides deeper insight into the unique conversations happening between your customers and agents — often uncovering conversation patterns and behaviors that you didn’t know existed — with consumer-level data that can be made actionable across platforms like CDPs, CRMs, and advertising platforms.
2 / 7
Watch this video to learn how it works
Intent-based call routing
With Invoca you can improve the buying experience and reduce call handling costs by dynamically routing calls to the right agent every time. Invoca captures first-party buyer intent data throughout a consumer’s digital journey — things like Google search keywords, website clickstream data, and unique digital identifiers — and uses that to inform call routing in real time.
3 / 7
Watch this video to learn how it works
Understand customers at a deeper level
You probably know how many calls you get per day, your call duration, and even the value of your typical sales call. But does that really help you understand your customers? Watch this video to learn how Invoca provides deeper insights into your customers’ buying behavior to accelerate your revenue and provide great experiences.
4 / 7
Using custom webhooks, data deliveries, or Invoca APIs
Virtually any platform
CDP
CRM
Contact Center Solutions
By integrating Invoca with your contact center and marketing tech stack, you can also achieve a higher level of data and information that enables you to further improve agent performance and use conversation data to optimize marketing. This results in more efficient and effective telesales operations. Invoca integrates with:
• Intent-based call routing
• Automated call scoring & QA
• Interactive coaching tools
• Cloud-based, user-customizable IVRs
With Invoca, you don’t have to turn your phone system or contact center tech stack upside-down to reap the benefits of conversation intelligence. Without any integrations or replacing existing tech, you still get:
Invoca Integrates with Your Existing Tech Stack (Or Not!)
Check out our integration library here
5 / 7
• 99.999% platform uptime
• Leading call fraud detection and
protection technology
• Telecom industry-recognized
“excellent" call quality rating
Invoca provides compliance without compromise. It keeps customer data secure, connects calls reliably, and is available when you need it.
Security, Compliance, and Uptime
6 / 7
How Invoca Works
LESSON 6
7 / 7
Just fill out the form to take your contact center to the next level!
Get the full Ultimate Guide to Conversation Intelligence
Please check your email
for a link to access the full Ultimate Guide to Conversation Intelligence.
Thank you!
How Invoca Works
Invoca uses an easy-to-deploy snippet of Javascript on your website to automatically replace the phone numbers on your website with dynamic phone numbers. This means that each user sees a unique phone number, which enables you to track the digital buying journey that leads to the call.
Tracking calls with Invoca
Watch this video to learn how it works
Invoca Signal AI gives you an unprecedented view into conversation data from high-intent consumers. Quickly gain new insights from tens of thousands of conversations and take action on them in real time to reduce average call handle times, improve CSAT scores, and drive more conversions and revenue.
Compared to conventional call analytics tools, Signal AI provides deeper insight into the unique conversations happening between your customers and agents — often uncovering conversation patterns and behaviors that you didn’t know existed — with consumer-level data that can be made actionable across platforms like CDPs, CRMs, and advertising platforms.
AI-powered conversation analytics
Watch this video to see how Signal AI works.
With Invoca you can improve the buying experience and reduce call handling costs by dynamically routing calls to the right agent every time. Invoca captures first-party buyer intent data throughout a consumer’s digital journey — things like Google search keywords, website clickstream data, and unique digital identifiers — and uses that to inform call routing in real time.
Intent-based call routing
Watch this video to see how it works.
You probably know how many calls you get per day, your call duration, and even the value of your typical sales call. But does that really help you understand your customers? Watch this video to learn how Invoca provides deeper insights into your customers’ buying behavior to accelerate your revenue and provide great experiences.
Understand customers at a deeper level
Watch this video to see how it works.
Check out our integration library here
By integrating Invoca with your contact center and marketing tech stack, you can also achieve a higher level of data and information that enables you to further improve agent performance and use conversation data to optimize marketing. This results in more efficient and effective telesales operations. Invoca integrates with:
Cloud-based, user-customizable IVRs
Interactive coaching tools
Automated call scoring & QA
Intent-based call routing
With Invoca, you don’t have to turn your phone system or contact center tech stack upside-down to reap the benefits of conversation intelligence. Without any integrations or replacing existing tech, you still get:
Invoca Integrates with Your Existing Tech Stack (Or Not!)
Telecom industry-recognized “excellent” call quality rating
Leading call fraud detection and protection technology
99.999% platform uptime
Invoca provides compliance without compromise. It keeps customer data secure, connects calls reliably, and is available when you need it.
Security, Compliance, and Uptime
lesson 6
1/7
2/7
3/7
4/7
5/7
6/7
7/7
Please check your email
for a link to access the full Ultimate Guide to Conversation Intelligence.
Thank you!
Just fill out the form to take your contact center to the next level!
Get the full Ultimate Guide to Conversation Intelligence
CRM
Contact Center Solutions
CDP
Virtually Any Platform
Virtually Any Platform
CDP
CRM
Contact Center Solutions
Using custom webhooks, data deliveries, or Invoca APIs