No contact center is perfect and calls often go unanswered. To learn how to get more revenue by following up on missed calls, let’s look at how you do it today.
Follow Up on Missed Calls
When calls are missed, you:
Do nothing.
We answer all our calls!
Professional Services
62%
Real Estate
42%
Retail
40%
Media & Telecom
26%
Travel & Entertainment
26%
Building & Home Services
24%
Automotive
23%
Education
18%
What’s the average unanswered call rate in your industry?
According to Invoca platform data, the average business doesn’t answer 26% of their calls. In some industries, over half of calls go unanswered. Worse yet, we’ve found that many businesses are unaware of how many calls they’re missing—or that it’s costing them millions in revenue.
You’re missing more calls than you think
See how Invoca Lost Sales Recovery makes missed call follow-up easy
Don’t follow up on them at all.
$4,400,000 a Month in Unrealized Profits
$2,337
276,000 missed calls
93,840 missed opportunities
1,876 missed sales
Average profit per vehicle sold =
Average 23% Unanswered Call Rate =
34% of those calls are Sales Opportunites =
2% of those opportunities would convert =
* Average profit per vehicle based on NADA data. Unanswered call rate, sales opportunity rate, and sales opportunity conversion rate based on Invoca customer platform data.
Every call you don’t answer is a sales opportunity that may never materialize. Here’s an example of the revenue cost based on an Invoca automotive dealer’s call volume and missed call rate*.
Not following up on missed calls is costing you millions in revenue
See how Invoca Lost Sales Recovery makes missed call follow-up easy
Follow up on voicemails.
Average Voicemail Rate:
2%
If your missed call follow-up relies on customers leaving voicemails, you’re only following up on a fraction of your missed opportunities. People don’t leave voicemails, they call your competition.
Only a fraction of prospects will leave voicemails
See how Invoca Lost Sales Recovery makes missed call follow-up easy
1/4
Invoca Lost Sales Recovery enables you to see exactly how many calls are being answered by agents so you can diagnose and fix issues that cause calls to go unanswered. Realistically, even in the tightest-running ships, some calls will slip through the cracks. That’s why Lost Sales Recovery also provides the insight you need to follow up on the calls that are most likely to result in sales.
Get accurate insight into missed calls
2/4
Lost Sales Recovery Signals use voice energy detection to identify whether or not the calls were answered by an agent, if the call was sent to voicemail, or if a voicemail was left with over 90% accuracy right out of the gate. Lost Sales Recovery can detect if a call was:
- Answered
- Not Answered
- Answered by Voicemail
- Or, If a Voicemail was Left
How Lost Sales Recovery works
3/4
Not all missed calls are created equal, and for most businesses, following up on all of them is not feasible or beneficial. Invoca is better than other solutions because it gives you the ability to prioritize your missed sales calls so that you can respond intelligently, appropriately, and at scale.
With Lost Sales Recovery, you can isolate the unanswered calls that were most likely to convert, for example, by defining “quality sales calls” with criteria like IVR keypresses (e.g., caller pressed 1 to speak to sales) or filter missed calls by hundreds of marketing criteria, such as if they called from a webpage or clicked an ad that shows high purchasing intent. This ability to automatically identify and prioritize what calls you need to follow up on is the key to recovering lost sales.
See exactly which high-intent calls to re-engage
4/4
Get the full Guide
BACK TO LESSON
Reclaim Revenue with Lost Sales Recovery
Just fill out the form to take your contact center to the next level!
Get the full Ultimate Guide to Conversation Intelligence
Please check your email for a link to access the full Ultimate Guide to Conversation Intelligence.
Thank you!
Only a fraction of prospects will leave voicemails
Do you follow up on calls?
If your missed call follow-up relies on customers leaving voicemails, you’re only following up on a fraction of your missed opportunities. People don’t leave voicemails, they call your competition.
Average Voicemail Rate:
2%
See how Invoca Lost Sales Recovery makes missed call follow-up easy
Not following up on missed calls is costing you millions in revenue
Do you not follow up at all?
Every call you don’t answer is a sales opportunity that may never materialize. Here’s an example of the revenue cost based on an Invoca automotive dealer’s call volume and missed call rate*.
$4,400,000 a Month in Unrealized Profits
1,876
missed sales
2% of those opportunities would convert
=
93,840 missed opportunities
34% of those calls are Sales Opportunities
=
276,000
missed calls
Average 23% Unanswered Call Rate
=
$2,337
Average profit per vehicle sold
=
* Average profit per vehicle based on NADA data. Unanswered call rate, sales opportunity rate, and sales opportunity conversion rate based on Invoca customer platform data.
See how Invoca Lost Sales Recovery makes missed call follow-up easy
You’re missing more calls than you think
Do you do nothing because you answer all your calls?
According to Invoca platform data, the average business doesn’t answer 26% of their calls. In some industries, over half of calls go unanswered. Worse yet, we’ve found that many businesses are unaware of how many calls they’re missing—or that it’s costing them millions in revenue.
See how Invoca Lost Sales Recovery makes missed call follow-up easy
18%
Education
23%
Automotive
24%
Building & Home Services
26%
Travel & Entertainment
26%
Media & Telecom
40%
Retail
42%
Real Estate
62%
Professional Services
What’s the average unanswered call rate in your industry?
Follow up on voicemails.
Don’t follow up on them at all.
Do nothing. We answer all our calls!
When calls are missed, you:
LESSON 5
No contact center is perfect and calls often go unanswered. To learn how to get more revenue by following up on missed calls, let’s look at how you do it today.
Follow Up on Missed Calls
LESSON 5
Get accurate insight into missed calls
Invoca Lost Sales Recovery enables you to see exactly how many calls are being answered by agents so you can diagnose and fix issues that cause calls to go unanswered. Realistically, even in the tightest-running ships, some calls will slip through the cracks. That’s why Lost Sales Recovery also provides the insight you need to follow up on the calls that are most likely to result in sales.
1 / 4
How Lost Sales Recovery works
Lost Sales Recovery Signals use voice energy detection to identify whether or not the calls were answered by an agent, if the call was sent to voicemail, or if a voicemail was left with over 90% accuracy right out of the gate. Lost Sales Recovery can detect if a call was:
• Answered
• Not Answered
• Answered by Voicemail
• Or, If a Voicemail was Left
2 / 4
See exactly which high-intent calls to re-engage
Not all missed calls are created equal, and for most businesses, following up on all of them is not feasible or beneficial. Invoca is better than other solutions because it gives you the ability to prioritize your missed sales calls so that you can respond intelligently, appropriately, and at scale.
With Lost Sales Recovery, you can isolate the unanswered calls that were most likely to convert, for example, by defining “quality sales calls” with criteria like IVR keypresses (e.g., caller pressed 1 to speak to sales) or filter missed calls by hundreds of marketing criteria, such as if they called from a webpage or clicked an ad that shows high purchasing intent. This ability to automatically identify and prioritize what calls you need to follow up on is the key to recovering lost sales.
3 / 4
4 / 4
Get the full Guide
Please check your email
for a link to access the full Ultimate Guide to Conversation Intelligence.
Thank you!
Dynamically Route Calls Based on Customer Intent
BACK TO LESSON
Just fill out the form to take your contact center to the next level!
Get the full Ultimate Guide to Conversation Intelligence
No contact center is perfect and calls often go unanswered. To learn how to get more revenue by following up on missed calls, let’s look at how you do it today.
Follow Up on Missed Calls
When calls are missed, you:
Do nothing.
We answer all our calls!
Professional Services
62%
Real Estate
42%
Retail
40%
Media & Telecom
26%
Travel & Entertainment
26%
Building & Home Services
24%
Automotive
23%
Education
18%
What’s the average unanswered call rate in your industry?
According to Invoca platform data, the average business doesn’t answer 26% of their calls. In some industries, over half of calls go unanswered. Worse yet, we’ve found that many businesses are unaware of how many calls they’re missing—or that it’s costing them millions in revenue.
You’re missing more calls than you think
See how Invoca Lost Sales Recovery makes missed call follow-up easy
Don’t follow up on them at all.
$4,400,000 a Month in Unrealized Profits
$2,337
276,000 missed calls
93,840 missed opportunities
1,876 missed sales
Average profit per vehicle sold =
Average 23% Unanswered Call Rate =
34% of those calls are Sales Opportunites =
2% of those opportunities would convert =
* Average profit per vehicle based on NADA data. Unanswered call rate, sales opportunity rate, and sales opportunity conversion rate based on Invoca customer platform data.
Every call you don’t answer is a sales opportunity that may never materialize. Here’s an example of the revenue cost based on an Invoca automotive dealer’s call volume and missed call rate*.
Not following up on missed calls is costing you millions in revenue
See how Invoca Lost Sales Recovery makes missed call follow-up easy
Follow up on voicemails.
Average Voicemail Rate:
2%
If your missed call follow-up relies on customers leaving voicemails, you’re only following up on a fraction of your missed opportunities. People don’t leave voicemails, they call your competition.
Only a fraction of prospects will leave voicemails
See how Invoca Lost Sales Recovery makes missed call follow-up easy
lesson 5
Invoca Lost Sales Recovery enables you to see exactly how many calls are being answered by agents so you can diagnose and fix issues that cause calls to go unanswered. Realistically, even in the tightest-running ships, some calls will slip through the cracks. That’s why Lost Sales Recovery also provides the insight you need to follow up on the calls that are most likely to result in sales.
Get accurate insight into missed calls
1/4
2/4
Lost Sales Recovery Signals use voice energy detection to identify whether or not the calls were answered by an agent, if the call was sent to voicemail, or if a voicemail was left with over 90% accuracy right out of the gate. Lost Sales Recovery can detect if a call was:
- Answered
- Not Answered
- Answered by Voicemail
- Or, If a Voicemail was Left
How Lost Sales Recovery works
Not all missed calls are created equal, and for most businesses, following up on all of them is not feasible or beneficial. Invoca is better than other solutions because it gives you the ability to prioritize your missed sales calls so that you can respond intelligently, appropriately, and at scale.
With Lost Sales Recovery, you can isolate the unanswered calls that were most likely to convert, for example, by defining “quality sales calls” with criteria like IVR keypresses (e.g., caller pressed 1 to speak to sales) or filter missed calls by hundreds of marketing criteria, such as if they called from a webpage or clicked an ad that shows high purchasing intent. This ability to automatically identify and prioritize what calls you need to follow up on is the key to recovering lost sales.
See exactly which high-intent calls to re-engage
3/4
4/4
Get the full Guide
Reclaim Revenue with Lost Sales Recovery
back to lesson
Just fill out the form to take your contact center to the next level!
Get the full Ultimate Guide to Conversation Intelligence
Please check your email
for a link to access the full Ultimate Guide to Conversation Intelligence.
Thank you!
Do nothing.
We answer all our calls!
Don’t follow up on them at all.
Follow up on voicemails.
Do nothing.
We answer all our calls!
Don’t follow up on them at all.
Follow up on voicemails.